A charging complaint needs the complete power path checked before parts are replaced.
Possible causes
Common causes include a worn battery, incorrect or failed adapter, damaged DC socket, loose USB-C port, firmware issue or motherboard charging-circuit fault.
Useful observations
Tell us whether the charging light appears, whether the laptop runs from the adapter, whether the plug must be held at an angle and whether more than one USB-C port has been tested.
Bring the adapter
Bring the charger used with the laptop. HP systems can react differently to an incorrect wattage, damaged cable or unrecognised adapter.
Need model-specific advice? Contact our Benowa workshop with the full HP product number and fault description. For physical damage, include clear photos.